Tarzan

Privacy Policy

Tarzan App

Operated by Alinea Performance, LLC

Effective Date: February 2026

1. Introduction

Tarzan App ("Tarzan," "we," "our," or "us") is operated by Alinea Performance, LLC, a Florida limited liability company.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

  • Visit our website
  • Request information
  • Schedule a demo
  • Become a customer
  • Use our Services

This Privacy Policy applies to website visitors and business users. Use of the Tarzan software platform ("Services") is governed separately by our Master Services Agreement and Business Associate Agreement ("BAA").

2. Information We Collect

A. Website & Marketing Information

When you visit our website or request information, we may collect:

  • Name
  • Email address
  • Phone number
  • Company or clinic name
  • IP address
  • Browser type and device data
  • Cookies and analytics information

This information is used for communication, sales, marketing, analytics, and website improvement.

B. Customer Account Information

If you become a customer, we collect:

  • Authorized user contact information
  • Business and clinic details
  • Billing information (processed securely via third-party payment processor)
  • Account credentials

C. Protected Health Information (PHI)

Tarzan provides software infrastructure for healthcare providers and may process Protected Health Information ("PHI") on behalf of its customers.

PHI processed through the Services may include:

  • Patient names
  • Date of birth
  • Contact information
  • Insurance information
  • Appointment data
  • Call recordings
  • Communication transcripts
  • Insurance verification responses

Tarzan processes PHI solely as a Business Associate under executed BAAs with Covered Entities.

Tarzan does not collect PHI directly from patients through its public website.

3. How We Use Information

We use collected information to:

  • Provide and maintain the Services
  • Process transactions and billing
  • Communicate with customers
  • Improve platform functionality
  • Conduct analytics and service development
  • Maintain security and prevent fraud
  • Comply with legal obligations

We may de-identify information in accordance with applicable law and use de-identified and aggregated data for product development, benchmarking, service improvement, and operational analytics. De-identified data does not identify individual patients or customers.

4. HIPAA Compliance & PHI Handling

Tarzan:

  • Operates under Business Associate Agreements with healthcare providers
  • Implements administrative, physical, and technical safeguards
  • Uses U.S.-based infrastructure environments
  • Requires subcontractors handling PHI to enter into written agreements with equivalent protections

Tarzan does not maintain PHI as a Designated Record Set unless explicitly agreed in writing.

Healthcare providers remain responsible for:

  • Clinical decisions
  • Patient matching
  • Coding accuracy
  • Billing practices
  • HIPAA compliance within their organization

5. Subprocessors & Infrastructure

Tarzan utilizes U.S.-based, industry-leading cloud infrastructure and service providers to support the Services.

Any subcontractor that creates, receives, maintains, or transmits PHI on our behalf is contractually required to maintain safeguards consistent with HIPAA.

PHI is not stored or processed outside of the United States unless otherwise agreed in writing.

6. Data Security

Tarzan implements reasonable and appropriate safeguards designed to protect information, including:

  • Encryption in transit (TLS)
  • Encryption at rest
  • Role-based access controls
  • System monitoring and logging
  • Incident response procedures

No system can guarantee absolute security.

7. Data Retention

Website visitor information is retained as necessary for business and legal purposes.

PHI retention is governed by contractual agreements with customers and applicable law.

Upon termination of Services, PHI is returned or destroyed in accordance with the Business Associate Agreement.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze usage patterns
  • Support marketing efforts

You may disable cookies through your browser settings; however, some website functionality may be affected.

9. Your Rights

Website visitors may request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of personal data (subject to legal obligations)

PHI-related requests must be directed to the applicable healthcare provider.

10. Children's Privacy

Our website and Services are not intended for use by children under 13. We do not knowingly collect information from children.

11. Arbitration & Dispute Resolution

Any disputes arising from this Privacy Policy or use of the website shall be resolved through binding arbitration in Florida, in accordance with the arbitration provisions referenced in our Terms of Use.

No class actions or jury trials are permitted.

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with an updated Effective Date.

Continued use of the website constitutes acceptance of any changes.

13. Contact Information

Alinea Performance, LLC

Email: [email protected]